Returns, Refunds & Exchanges Policy
Date Last Modified: 05 April 2021
FAULTY PRODUCT RETURNS
If the product(s) you have purchased from Us is/are faulty, wrongly described or substantially different from a sample shown, then We will meet Our legal obligations in the country in which the products were purchased.
If a product or products have been delivered to you before you decided to cancel your order or terminate your registered account to the Website, then you must return such products to Us, without undue delay, and in any event no later than fourteen (14) calendar days after the day on which you have given Us notification that you wish to terminate either the specific order of products or your registered account.
For details on how to return products please see “Returns Process”, below.
CHANGE OF MIND RETURNS
Except as listed below, in section 4 of the Return, Exchange & Refund Policy, if you change your mind about the products you have purchased from Us, we will provide you with a coupon for an amount equivalent to the price of the purchased product for return, which you may redeem up to three (3) months after the day of issuance of the coupon (hereinafter the “Coupon”), subject to the following conditions and relevant and applicable European Union regulations regarding the sale of goods:
Products purchased from MyDirtyHobby Shop can be returned at any time by the customer within fourteen (14) days after the date of purchase
Items must be in their original sale condition (unworn, unwashed, or otherwise unused with original tags and/or labels attached)
You may be asked or prompted to provide personal details for successful returns or exchanges. These details will be used for the purpose of processing the return.
PRODUCTS WE WILL NOT ACCEPT RETURNS ON
We will NOT accept returns on any of the following products:
Intimates (face masks, underwear, swimwear etc.)
Apparel & Accessories:
Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different color) and there is a price difference you may need to pay the difference.
We do NOT provide refunds on such items, but We do replace them for the same product purchased (as applicable).
If you wish to return your purchased items, please follow the process below:
Contact our customer support at firstname.lastname@example.org to request a Return Merchandise Authorization number.
You will subsequently receive an email with a return number.
Pack the product(s) you would like to return and post!
Once the returned product is received, We will notify you via email in the next one to five (1 – 5) business days regarding the acceptance of the return (subject to the terms stated herein) and issue your Coupon. If the returned item does not meet Our Return, Exchange & Refunds Policy standards (as above), your order will be sent back to you and no Coupon will be issued.
All capitalized terms appearing herein that are not defined bear the meaning attributed to them in the Terms of Service, which are to be read as applicable with and in conjunction to the Return, Exchange & Refunds Policy.